sawit88 Account & Payment FAQ

We require two documents for KYC verification: a government-issued photo ID and proof of residence. Acceptable photo IDs include passport, national ID card, or driver's license. Proof of residence must be dated within the last three months and show your name and address — utility bills, bank statements, or rental agreements are acceptable. Upload clear, legible scans or photos of both documents during account setup. Our verification team reviews submissions within one business day. If documents are unclear or incomplete, we request resubmission. Once approved, you unlock deposit and withdrawal access. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang follow the same verification process.

No. Each person may hold only one active sawit88 account. Multiple accounts per user violate our Terms of Use and may result in permanent account closure and forfeiture of balances. We detect duplicate accounts through email, phone number, payment method, and device fingerprinting. If you have forgotten your password or username, use our password-recovery tool or contact support — do not create a new account. If you previously closed an account and wish to rejoin, contact support to discuss account reactivation rather than registering again.

Yes. We support deposits and withdrawals via online payment, e-wallet, mobile banking, and local payment bank transfers. You may also use digital wallets: online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Bank transfers typically process within one to two business days; digital wallet transactions are faster. During Idul Fitri, Idul Adha, and other major holidays, processing times may extend due to bank closures. Choose your preferred payment method during deposit or withdrawal. Your payment method must be registered in your own name and match your KYC verification documents. We do not accept third-party payments.

If a deposit fails, funds are returned to your original payment method within one to three business days. Check your bank or wallet account to confirm the refund. If you do not see the refund after three business days, contact our support team with your transaction reference number. For withdrawals, if processing fails, your balance is returned to your sawit88 account automatically. You may then retry withdrawal using the same or a different payment method. Do not attempt the same withdrawal multiple times in quick succession, as this may trigger fraud detection. Contact support if a withdrawal remains stuck after 24 hours.

We offer weekly cashback based on your account tier (Bronze, Silver, Gold, Platinum). Your tier is determined by your total wagering volume in the previous week. Cashback is calculated as a percentage of net losses (total wagered minus total winnings) and credited automatically every Monday. Cashback is subject to terms: you must have an active account, no pending disputes, and no account restrictions. Cashback is credited as bonus balance and may carry wagering requirements before withdrawal. Exact cashback percentages vary by tier and are displayed in your account dashboard. Cashback is not guaranteed and may be adjusted or suspended if we detect abuse or fraud.

We offer four main game categories. Sportsbook: football (Liga 1, Piala AFF, Champions League, Premier League), badminton, MotoGP, and other tournaments. Live dealer: blackjack, roulette, baccarat, Dragon Tiger, and other table games with live video streams. Slots: Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and other titles. Esports: Mobile Legends, Free Fire, PUBG Mobile, and other competitive titles. Each category has its own rules and payout structure. Read the in-game rules before placing your first bet or spin. All games are available to verified account holders in supported jurisdictions.

We at sawit88 protect your account data using industry-standard encryption and secure servers. Your personal information (name, email, phone, ID documents) is stored securely and used only for account verification, payment processing, and legal compliance. We do not sell or share your data with third parties except as required by law or to process your transactions. Your password is encrypted and never stored in plain text. We recommend using a strong, unique password and enabling two-factor authentication if available. For detailed information about data handling, read our Privacy Policy. If you suspect unauthorized access to your account, change your password immediately and contact support.

We aim to respond to support inquiries during business hours (Monday–Friday, 9 AM–6 PM local time). Urgent issues (account access, transaction disputes, security concerns) are prioritized and may receive responses within a few hours. Routine inquiries (general questions, account settings) typically receive responses within 24 hours. During weekends and public holidays, response times may be longer. For immediate assistance, check this FAQ first — most common questions are answered here. If you need urgent help outside business hours, leave a detailed message and we will respond as soon as possible.